Produced by:
KBOO
Program::
Air date:
Tue, 02/21/2012 - 12:00am
Overseas Call Centers Raise Questions
A recent report on outsourced customer service call centers is generating interest in Congress. The Communication Workers of America – the world’s largest telecommunications union – is fighting the growing trend of outsourcing service centers.
They released a report last month detailing the economic and legal implications of moving these jobs overseas.
KBOO’s Alexander Ward has more.
- KBOO
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